Cromwell Auto Repair

5
Complete Automotive Repair Specialists, LLC

We had the drain plug fall out of our Subaru Outback on the highway in Cromwell on our way from Maine to NYC. Luckily we were close to an exit and were able to get the car parked and turned off before the engine seized up. John got us right in and had the car completely checked out and had us back on the road within an hour.

Lana WOW! That has to be the fast review I think we have ever gotten, you have barely left my shop. Your are too kind. It's a great feeling when you we can help a customer with an emergency, even a new one just traveling through our state. At that moment you are part of our family of customers and we like making a bad day a good day. Enjoy the rest of trip. Thank you!!

- Complete Automotive Repair Specialists, LLC
5
Complete Automotive Repair Specialists, LLC

I have been going to CARS for 24 years. I have a great regard for John - very professional, high integrity, quality workmanship and good advice. I appreciate the service that he has provided, and I appreciate him as a person.

5
Complete Automotive Repair Specialists, LLC

I have been going there for a couple of years after a recommendation from a family member. I find them fair and honest and very competent. They always call to tell you what the problem is, what they need to do to fix it and how much it will cost. I would highly recommend them.

Thank you Donna for those kind words. It is because of customers like you and your family that have made the last 25 years a lot of fun to do what I love to do.

- Complete Automotive Repair Specialists, LLC
5
Complete Automotive Repair Specialists, LLC

My recent experience was amazing. My family has been going there as well as my wife's family. The staff was so helpful and I had major repairs to my SUV. They were honest, worked, fast, and got me right back on the road. I will be going back and would recommend them to anyone

Thank you Adam. Like your family that is on it's the second generation of customers with our shop. We are working tirelessly to make sure that the third and fourth generation of our families will have the same great experience.

- Complete Automotive Repair Specialists, LLC
5
Complete Automotive Repair Specialists, LLC

This is a great family owned business. I am so happy to have found a mechanic I feel I can trust. I found them here on google and went by the reviews. Very happy I did.

Thank you Danielle. Just like in your profession, Care and Trust are the most important part of who we are and what we do. But then end results are so worth it.

- Complete Automotive Repair Specialists, LLC
5
Complete Automotive Repair Specialists, LLC

Great place to get work done. Very knowledgeable and small shop so it's more personable. They explain things to you so you can make an informed decision when it comes to your vehicle. I will never go anywhere else.

Thank You Adam. We appreciate your trust and hope you have many years of good luck with the new car.

- Complete Automotive Repair Specialists, LLC
5
Complete Automotive Repair Specialists, LLC

I had a wonderful experience at CAR. Johnson professionalism and attention to the fine details went above and beyond my expectations. John was very thorough in explaining everything to me. I would highly recommend John for all your automotive repair needs.

Thank You Cheryl for the kind words. We love what we do and our Customers and their vehicles are like Family to use. Buona Fortuna with the new vehicle. That's Italian for Good Luck!

- Complete Automotive Repair Specialists, LLC
5
Complete Automotive Repair Specialists, LLC

John and his staff are awesome. They were very professional, accomodating and understanding of our time constraints. Some details...we were traveling on 91N highway to get to a commitment in Massachusetts, so we were under time constraints. Surprisingly, our sunroof detached from the roof and flew off onto the highway. Luckily no one was injured. I pulled over onto the shoulder and consulted Google for the nearest repair store..."Complete Automotive Repair Specialists LLC" came up and had good reviews so I called, explained the situation, the time constraints and he was very nice, pleasant and accomodating. His shop was only 10min away, and fortunately there was no rain at that time. The shop waiting room was clean as well as the bathroom...which is a plus! John came up with a waterproof longterm solution that would get me out in an hour to meet my commitment and get me home 300 miles away.....and his bill was only $100 and change, very reasonable under the circumstances. I was impressed with his honesty and competency. During the diagnosis he explained the function of the inner parts of the slide sunroof.....I recommend John Natale and his staff for all of your auto needs. If I lived in the area, it would be where I would go. Thanks John

Thank you Allen we appreciate the kind words.

- Complete Automotive Repair Specialists, LLC
5
Complete Automotive Repair Specialists, LLC

Brought my car here a couple times and was very happy with the service. I was shown pictures of work that was done which I really appreciated.

5
Complete Automotive Repair Specialists, LLC

On my way from Boston to Philly, felt a rough sputtering grinding, came in to these folks and they were very kind, caring, and helpful. No BS, diagnosed and fixed a fairly simple spark plug coil issue, got me back on the road. Price seemed fair for parts and labor, took care of what needed taking care of(including a needed new headlight and windshield wiper!) and nothing else This would be my mechanic if I lived in the area, very hospitable and seemingly honest folks, cared about my journey, called the next day to check in, etc.