About
Complete Automotive Repair Specialists was founded back in January of 1991 by owner and operator, John Natale. John had extensive automotive experience before this dating back to 1976, and first began an interest in autos at the age of 13. He grew up in a family that had many wild and classic cars that drove John to appreciate the designs and technical aspects of automobiles. This lead to a passion to repair and modify them as he grew older.
John received an associates degree as an Automotive Technician at the age of 22, and quickly became an ASE Master certified technician. He worked at automotive dealerships for 3-4 years to further his experience before running a small 1 man shop for 5 years. John also worked as an office manager for a year to gain management education, which was helpful when it came to operating his own shop.
John went on to open up Complete Automotive Repair Specialists in 1991. Since the start of our independently owned repair shop, we have made it our mission to provide our community with honest and trustworthy advice and service. We strive to teach and educate our customers on the best ways to maintain their vehicle, and are proud to be here to assist when you need auto care that is high quality yet reasonably priced.
Customer satisfaction has been our number one priority, offering a 36 month/36,000 mile warranty on repairs. In order to stay on top of the constantly changing automotive industry, we provide our technicians with the latest technologies and equipment available to repair all makes and models from Acura to Volvo. So when you hand us your keys, you can put your mind at ease.
Complete Automotive Repair Specialists, LLC is a certified NAPA AutoCare Center; we are able to provide the benefits of an established national entity while maintaining the personal touch of a family-owned business. We understand that your vehicle is a major investment, and that is why we care for each customer’s vehicle as if it were our own.
Please be sure to go to our Shop Specials section for our current promotions and specials.
When you need auto repair in Cromwell, CT, don’t hesitate to give our shop a call or stop by today for same day service on most repairs!
About NAPA AutoCare
As a NAPA AutoCare Center, we follow a strict code of ethics so customers will know up-front what to expect. As part of this code, we pledge:
- To perform high-quality diagnostic and repair service at a fair price using quality NAPA parts.
- To employ ASE-certified technicians.
- To be dedicated to customer satisfaction.
- To exercise reasonable care for the customer’s property while it is in our possession.
- To obtain prior authorization and provide a price estimate for work performed.
- To provide a system for fair settlement of customer complaints should they occur.
- To maintain the highest standards of our profession.
- To uphold the integrity of all members of the NAPA AutoCare Program.
Our National NAPA AutoCare Warranty
We currently offer the NAPA AutoCare Peace of Mind Warranty, which provides our customers with 36 months/36,000 miles of worry-free protection on qualifying parts and labor. Wherever you may travel, our warranty is honored at over 13,000 NAPA AutoCare locations across the country.