Cromwell Auto Repair

I had a wonderful experience at CAR. Johnson professionalism and attention to the fine details went above and beyond my expectations. John was very thorough in explaining everything to me. I would highly recommend John for all your automotive repair needs.

John and his staff are awesome. They were very professional, accomodating and understanding of our time constraints. Some details...we were traveling on 91N highway to get to a commitment in Massachusetts, so we were under time constraints. Surprisingly, our sunroof detached from the roof and flew off onto the highway. Luckily no one was injured. I pulled over onto the shoulder and consulted Google for the nearest repair store..."Complete Automotive Repair Specialists LLC" came up and had good reviews so I called, explained the situation, the time constraints and he was very nice, pleasant and accomodating. His shop was only 10min away, and fortunately there was no rain at that time. The shop waiting room was clean as well as the bathroom...which is a plus! John came up with a waterproof longterm solution that would get me out in an hour to meet my commitment and get me home 300 miles away.....and his bill was only $100 and change, very reasonable under the circumstances. I was impressed with his honesty and competency. During the diagnosis he explained the function of the inner parts of the slide sunroof.....I recommend John Natale and his staff for all of your auto needs. If I lived in the area, it would be where I would go. Thanks John

Brought my car here a couple times and was very happy with the service. I was shown pictures of work that was done which I really appreciated.

On my way from Boston to Philly, felt a rough sputtering grinding, came in to these folks and they were very kind, caring, and helpful. No BS, diagnosed and fixed a fairly simple spark plug coil issue, got me back on the road. Price seemed fair for parts and labor, took care of what needed taking care of(including a needed new headlight and windshield wiper!) and nothing else This would be my mechanic if I lived in the area, very hospitable and seemingly honest folks, cared about my journey, called the next day to check in, etc.

John and his staff are great. I found his shop on the Internet and was hesitant but am incredibly glad I found a great mechanic in a new area.

When my car wouldn't start they got me in right away to fix it. Fast, friendly and great work! They explained what was wrong and what they did to fix it and their rates are reasonable. Being new to the area I was nervous just picking a garage off of Google based on distance and 3 reviews, but I lucked out and picked a great place that I'll keep going back to.

The folks at c.a.r.s. helped me out in a big way this week. I want to tell the story as I experienced it because I think it is important. I was 2 hours into a 14 hour Easter trip from Boston to Cincinnati with my family (Wife, 3 year old, dog) when my car (VW Jetta 2006 2.5L Manual) started misfiring. I was just far enough away from home to feel really really uneasy. I just had the plugs, oil, fuel filter replaced last week, and so I was not only upset, but concerned that I was going to have to pay a lot of money 2 hours into our easter vacation. I slowed down, pulled to the right lane, picked up my iPhone, and said to Siri: Find me a mechanic. She said there was one 0.5 miles from me. I merged onto the exit ramp, dialed C.A.R.S. and said: Hey, I'm on the exit ramp and my car is having problems! Can I come in? They said yes, come on in. I pulled in, and the Owner & His son were GREAT. They immediately started troubleshooting the codes. They were not just energetic and friendly, I could tell that they had a lot of experience and expertise, and they had experience with VW cars. I thought: OK, we're going to be ok. This vacation might actually still happen. They figured out that my coils on plugs 1,2,3 were malfunctioning, and they ordered the parts for immediate delivery. They were very hospitable and let me walk the dog around the shop, helped entertain my son in the office while we waited. The coils arrived, were installed, and the owner test drove my car for 10 miles to make sure it was in running order. He only charged me for about half an hour of service + parts. I was really relieved. He could have charged anything he wanted, and I would have been obligated to a certain extent. The owner drew me up a map of the best way to avoid rush hour traffic to get back to the highway. beginning to end the episode took about 3 hours to resolve, and boy was I thankful for these guys! Matt

excellent service, trustworthy!