Cromwell Auto Repair

5
Complete Automotive Repair Specialists, LLC

I have been a customer for 26 years. The service has been outstanding. I have the utmost confidence in the advice and analysis that John has provided. He is a man of integrity and professionalism and has earned my trust along with his staff.

5
Complete Automotive Repair Specialists, LLC

Wonderful service!! Everyone is super friendly and helpful!

Ashley thank you for those kind words. It’s always a pleasure having you and your 2018 Nissan Murano. Hope you were pleased with the 30,000 mile service we performed. And thank you for thinking of us with your referrals.

- Complete Automotive Repair Specialists, LLC
5
Complete Automotive Repair Specialists, LLC

John was really great he explained everything and gave me and my wife good and honest information concerning our car.

Kevon, Thank you! In a time when internet referrals are just as important as word of mouth referrals, if not more so, we have to trust what others, really Strangers, have to say of a company. You took a leap of faith coming in yesterday and trust my option. Thank You for that. Being a family run business, making life long connection with our customers is more important than just a monetary one, growing our family of customers is why I started this business 30 years ago. And I hope we never let you down. It was great meeting you and your wife Renee with your 2004 Infiniti G35 and it’s Check Engine Light on. Just glad that it was only an ignition coil and plug that was bad. We look forward to seeing you both again as well as your vehicles.

- Complete Automotive Repair Specialists, LLC
5
Complete Automotive Repair Specialists, LLC

Work was completed quickly at a reasonable price.

5
Complete Automotive Repair Specialists, LLC

I’ve gone to Cars, LLC ever since 2012 when my husband and I moved to CT. They do the best work out of anybody around town. I’ve taken my car there for standard maintenance such as oil changes and tire rotation, as well as more serious repairs. I drive an older Nissan Murano, and they have seen that car through all sorts of issues. I’ve never had a problem making an appointment with them, and they are always clear when they explain any problems with the car. The best part is the hospitality. Whenever my car needs to be at the shop for a few hours for repairs, they will drop me off at home so I don’t have to wait there, which is especially helpful with a toddler in tow. You can’t go wrong with this family-owned business.

Thank you Cristina. It is and has been a real pleasure to have you in our CARSLLC family. It’s special when our customers feel at home when they come in. I look back on our first encounter and how you had me speak with your dad on the issues we found. Trust was built that we will never break and Debbie and I look forward to the day that your daughter comes in for here first appointment. So please don’t move away.

- Complete Automotive Repair Specialists, LLC
5
Complete Automotive Repair Specialists, LLC

I came in off the highway after my oil pressure gauge suddenly began fluctuating wildly while driving. John and team checked to make sure pressure was okay and decided it was a defective/busted oil pressure sensor. Replaced part and topped us up on oil and had us back on the road for $226 (205 before tax) in under an hour. Everyone was very friendly, I was offered tea and coffee and got to pet their sweet dog while I waited.

Lol. Jacqueline It’s too bad you live in NY or you could stop in as many day a week you wanted for your puppy fix. I will make sure to tell Bailey how much you will miss her. It was a pleasure taking care of you 2003 Durango. I know how stressful a break down on the road far from home can be. That’s why we make sure to give travelers hi priority. You never want to have to tell Mom you can’t make a planned visit do we. Safe travels home. And thank you.

- Complete Automotive Repair Specialists, LLC
5
Complete Automotive Repair Specialists, LLC

The important thing from CARS is the confidence they provide to you knowing that the repairs done are needed and that the quality of work is second to none. The knowledge base is always current and there isn't a problem they haven't seen or haven't been able to repair.

5
Complete Automotive Repair Specialists, LLC

On vacation and had a check engine light started blink. Stop at lube service place that was going to charge 160 and needed my truck all day. Went to joe he check the code cleared it and checked for misfiring in 10 minutes. Said it was probably some trash in the fuel line or something minimal. Easy fix. If it breaks on this trip I will have it towed here to be fixed even from maine

Bry. Thanks so much for that. I hope you all have a wonderful vacation and worry free. We see a lot of Ford pickups with the 5.4v8 here for fuel issues and bad spark plugs. Stop by on the way home and let us know how the trip went.

- Complete Automotive Repair Specialists, LLC
4
Complete Automotive Repair Specialists, LLC

I would recommend this location to anyone, they detect the real issue in your car specifically if you have an ACI problem.

5
Complete Automotive Repair Specialists, LLC

I recently visited this shop and was very impressed with John and the team at Complete Automotive Repair Specialists. While on vacation in CT, my car had some issues with the air conditioning and the overall ride. My car has 145K+ miles and we drove a quarter of the way across the country to arrive in CT, and it had been a while since we serviced the car. I was seen right away and the team checked out my primary concerns, but also did a full review of my car. I told them that I was planning to drive home at the end of the week and to let me know if anything needed to be fixed ahead of a long drive. The team found some critical issues and fixed them, including replacing all four tires (tread was very low), replacing the rear wheel bearings, and replacing the rear shocks (we were already aware of this issue and happy to get this replaced with the other repairs). Additionally, they recharged the air conditioning and changed the filters. During their work, they noticed that oil was all over the front axle. I told them that I had a front axle replaced within the last 6 months. The issue they found was a leaking axle seal that was damaged during the axle replacement. The team at Complete Automotive Repair was able to get on the phone with my mechanic back home and talk through the issue. My hometown mechanic ended up paying for the service due to the damage. This was really above and beyond what I expected. Overall, I know I had a lot of work done on my car, but I never felt like the shop was trying to cheat me or tell me that something needed to be replaced when it really didn't need to be. Through my conversations with John, I also got the sense that this shop was very focused on their quality of work and the condition of the cars leaving their shop, and ultimately their reputation. The service was quick and thorough, and my car rides and works very well now. I wish this shop was near where I live now because they are truly a full-service, high-quality, auto shop. I have recommended this shop to my family and friends in the area and I would certainly visit them again if needed in the future.

Christopher, Thank you so much for those kind words. It was a pleasure having you and your 2007 Honda Civic in last week. I know it is stressful when you travel away from home and you have car trouble. You have to good by your gut on whether to go to a particular shop or not. And reviews like the one you read that brought you to us and yours help in making the decision that much easier. We try and accomandate all customers but traveling customers are a priority and we try to get them in right away and back on the road as quickly as possible to relieve that stress. After 30 years in business we have great customers that are understanding and allow us to move our schedule when a traveler is stranded. Christopher We appreciate the trust and confidence you had in our team and that you have already told your family living here about us welcome to our CARS family. Glad you had a safe and uneventful trip back home. Thank you again!

- Complete Automotive Repair Specialists, LLC