Cromwell Auto Repair

4
Complete Automotive Repair Specialists, LLC

I would recommend this location to anyone, they detect the real issue in your car specifically if you have an ACI problem.

5
Complete Automotive Repair Specialists, LLC

I recently visited this shop and was very impressed with John and the team at Complete Automotive Repair Specialists. While on vacation in CT, my car had some issues with the air conditioning and the overall ride. My car has 145K+ miles and we drove a quarter of the way across the country to arrive in CT, and it had been a while since we serviced the car. I was seen right away and the team checked out my primary concerns, but also did a full review of my car. I told them that I was planning to drive home at the end of the week and to let me know if anything needed to be fixed ahead of a long drive. The team found some critical issues and fixed them, including replacing all four tires (tread was very low), replacing the rear wheel bearings, and replacing the rear shocks (we were already aware of this issue and happy to get this replaced with the other repairs). Additionally, they recharged the air conditioning and changed the filters. During their work, they noticed that oil was all over the front axle. I told them that I had a front axle replaced within the last 6 months. The issue they found was a leaking axle seal that was damaged during the axle replacement. The team at Complete Automotive Repair was able to get on the phone with my mechanic back home and talk through the issue. My hometown mechanic ended up paying for the service due to the damage. This was really above and beyond what I expected. Overall, I know I had a lot of work done on my car, but I never felt like the shop was trying to cheat me or tell me that something needed to be replaced when it really didn't need to be. Through my conversations with John, I also got the sense that this shop was very focused on their quality of work and the condition of the cars leaving their shop, and ultimately their reputation. The service was quick and thorough, and my car rides and works very well now. I wish this shop was near where I live now because they are truly a full-service, high-quality, auto shop. I have recommended this shop to my family and friends in the area and I would certainly visit them again if needed in the future.

Christopher, Thank you so much for those kind words. It was a pleasure having you and your 2007 Honda Civic in last week. I know it is stressful when you travel away from home and you have car trouble. You have to good by your gut on whether to go to a particular shop or not. And reviews like the one you read that brought you to us and yours help in making the decision that much easier. We try and accomandate all customers but traveling customers are a priority and we try to get them in right away and back on the road as quickly as possible to relieve that stress. After 30 years in business we have great customers that are understanding and allow us to move our schedule when a traveler is stranded. Christopher We appreciate the trust and confidence you had in our team and that you have already told your family living here about us welcome to our CARS family. Glad you had a safe and uneventful trip back home. Thank you again!

- Complete Automotive Repair Specialists, LLC
5
Complete Automotive Repair Specialists, LLC

I got a flat tire around 3 pm (they close at 5), and didn't have a quality spare on hand. I was towed to John's shop on about 30 minute's notice, and they were able to grab new tires for me, get them on my car, get them aligned, and have me out the door to make a 6 pm appt. I wish that this place wasn't all the way out in Cromwell; it's hard to find a good, honest shop with great customer service and management.

Thank you Michael, we love what we do here and know that sometimes our customers time is more important than ours or our desire to close up shop at the end of the day. You take great care of your 2011 Ford Escape. It was a pleasure sending sometime with you while the guys did your tires and alignment. We wish you were closer too. Good luck and listen to your girl freind there are shops like us in every town.

- Complete Automotive Repair Specialists, LLC
5
Complete Automotive Repair Specialists, LLC

John is always a pleasure to work with. Much more of a personable feel at CARS, as opposed to the dealership. John is my go to guy for any automotive need. I would recommend CARS to family and friends 10 out of 10 times. He got my driveshaft replaced in a very timely manner to get me back on the road in no time.

Thank you Kyle! Truly appreciate it. I know that you said that it was important that we use the best parts because you travel with your son in the 2012 VW Touareg and don’t want to worry. We will always use the best parts with the best warranty. Almost every OE part or OE grade parts we source and use has a great warranty usually for a longer period than the dealers offer. We know that your vehicle is important to you and one of the most costly on the budget. So we will work with suppliers to stay within a range that works for you and your budget. Without compromising on the quality of the part. And don’t forget that we also have the rewards points that earns you money towards future repairs.

- Complete Automotive Repair Specialists, LLC
5
Complete Automotive Repair Specialists, LLC

First off, I would like to say that John and Debbie were extremely accommodating. I was able to get an immediate appointment, and the work was done that day so I didn't have to worry about finding an alternate means of transportation. I knew there were other issues with my car unrelated to the problem I brought it in for, and John clearly explained them to me without being pushy about getting these repairs done. I ended up having all problems taken care of, and I didn't have to spend the day waiting at the garage. Debbie gave me a ride home and picked me up as soon as my car was ready. This is A+ service I have never experienced at any other auto repair shop. On top of all of this, they also offer a 10% discount for all veterans, which was a nice surprise. I will continue to use CARS for any future vehicle issues I have, and I highly recommend them to anyone looking for a trustworthy and efficient repair shop.

Derek, thank you so much for those kind words and welcome to the C.A.R.S. Family. It was a pleasure taking care of your 2010 Honda Accord. I know it is hard for customers to give up what may be their only mode of transportation that’s why we provide our shuttle service as well as a loaner vehicle program. Work tirelessly to get the job done right the first time and by the same day. Trainer our staff that everyone of our customers vehicle are a high priority to the customer and that every vehicle is looked over, every time, for it’s safety and reliability above and beyond what the appointment was for, present those findings to our customers with a plan on what is needed now and what can be planned for. And thank you for mentioning the discount. We know that the fine young men and women of the armed services have made a huge commitment when they enter into our military branches and some have paid the ultimate price and because of that commitment we feel that it is only right we thank all of you and show our appreciation to each and everyone of you that have served or are still serving in our military. And 10% off all service is the least we can do. So I thank you for your service and look forward to seeing you again.

- Complete Automotive Repair Specialists, LLC
5
Complete Automotive Repair Specialists, LLC

Great care and customer service. Very knowledgeable.

Frank thank you. We try hard to stay on top of technology as you know we have factory software for many manufactures. Chrysler Jeep being one of them. Hope you have a great summer with your Jeep Wrangler

- Complete Automotive Repair Specialists, LLC
4
Complete Automotive Repair Specialists, LLC

These folks are always friendly, helpful and good at what they do. I’ve taken a couple different vehicles to them and I’ve always felt like I can trust them. Only reason I only give four stars is that it’s my own personal thing about ratings and everyone can always strive for better!

Jeff thank you for those nice words. Will see you at your next visit with the 1997 Ford Van.

- Complete Automotive Repair Specialists, LLC
5
Complete Automotive Repair Specialists, LLC

It never fails!! John always diagnoses and repairs my clunker correctly! Never a reason for a call-back. This is a major stress reliever. John has a customer for life right here!

5
Complete Automotive Repair Specialists, LLC

Great job

5
Complete Automotive Repair Specialists, LLC

If you want quality work given by an honest company, then CARS is the place for you. First rate mechanics, helpful, kind business owners. I wouldn't take my car anywhere else for maintenance and repairs.