Cromwell Auto Repair

5
Complete Automotive Repair Specialists, LLC

Work was completed quickly at a reasonable price.

5
Complete Automotive Repair Specialists, LLC

I’ve gone to Cars, LLC ever since 2012 when my husband and I moved to CT. They do the best work out of anybody around town. I’ve taken my car there for standard maintenance such as oil changes and tire rotation, as well as more serious repairs. I drive an older Nissan Murano, and they have seen that car through all sorts of issues. I’ve never had a problem making an appointment with them, and they are always clear when they explain any problems with the car. The best part is the hospitality. Whenever my car needs to be at the shop for a few hours for repairs, they will drop me off at home so I don’t have to wait there, which is especially helpful with a toddler in tow. You can’t go wrong with this family-owned business.

Thank you Cristina. It is and has been a real pleasure to have you in our CARSLLC family. It’s special when our customers feel at home when they come in. I look back on our first encounter and how you had me speak with your dad on the issues we found. Trust was built that we will never break and Debbie and I look forward to the day that your daughter comes in for here first appointment. So please don’t move away.

- Complete Automotive Repair Specialists, LLC
5
Complete Automotive Repair Specialists, LLC

I came in off the highway after my oil pressure gauge suddenly began fluctuating wildly while driving. John and team checked to make sure pressure was okay and decided it was a defective/busted oil pressure sensor. Replaced part and topped us up on oil and had us back on the road for $226 (205 before tax) in under an hour. Everyone was very friendly, I was offered tea and coffee and got to pet their sweet dog while I waited.

Lol. Jacqueline It’s too bad you live in NY or you could stop in as many day a week you wanted for your puppy fix. I will make sure to tell Bailey how much you will miss her. It was a pleasure taking care of you 2003 Durango. I know how stressful a break down on the road far from home can be. That’s why we make sure to give travelers hi priority. You never want to have to tell Mom you can’t make a planned visit do we. Safe travels home. And thank you.

- Complete Automotive Repair Specialists, LLC
5
Complete Automotive Repair Specialists, LLC

The important thing from CARS is the confidence they provide to you knowing that the repairs done are needed and that the quality of work is second to none. The knowledge base is always current and there isn't a problem they haven't seen or haven't been able to repair.

5
Complete Automotive Repair Specialists, LLC

On vacation and had a check engine light started blink. Stop at lube service place that was going to charge 160 and needed my truck all day. Went to joe he check the code cleared it and checked for misfiring in 10 minutes. Said it was probably some trash in the fuel line or something minimal. Easy fix. If it breaks on this trip I will have it towed here to be fixed even from maine

Bry. Thanks so much for that. I hope you all have a wonderful vacation and worry free. We see a lot of Ford pickups with the 5.4v8 here for fuel issues and bad spark plugs. Stop by on the way home and let us know how the trip went.

- Complete Automotive Repair Specialists, LLC
4
Complete Automotive Repair Specialists, LLC

I would recommend this location to anyone, they detect the real issue in your car specifically if you have an ACI problem.

5
Complete Automotive Repair Specialists, LLC

I recently visited this shop and was very impressed with John and the team at Complete Automotive Repair Specialists. While on vacation in CT, my car had some issues with the air conditioning and the overall ride. My car has 145K+ miles and we drove a quarter of the way across the country to arrive in CT, and it had been a while since we serviced the car. I was seen right away and the team checked out my primary concerns, but also did a full review of my car. I told them that I was planning to drive home at the end of the week and to let me know if anything needed to be fixed ahead of a long drive. The team found some critical issues and fixed them, including replacing all four tires (tread was very low), replacing the rear wheel bearings, and replacing the rear shocks (we were already aware of this issue and happy to get this replaced with the other repairs). Additionally, they recharged the air conditioning and changed the filters. During their work, they noticed that oil was all over the front axle. I told them that I had a front axle replaced within the last 6 months. The issue they found was a leaking axle seal that was damaged during the axle replacement. The team at Complete Automotive Repair was able to get on the phone with my mechanic back home and talk through the issue. My hometown mechanic ended up paying for the service due to the damage. This was really above and beyond what I expected. Overall, I know I had a lot of work done on my car, but I never felt like the shop was trying to cheat me or tell me that something needed to be replaced when it really didn't need to be. Through my conversations with John, I also got the sense that this shop was very focused on their quality of work and the condition of the cars leaving their shop, and ultimately their reputation. The service was quick and thorough, and my car rides and works very well now. I wish this shop was near where I live now because they are truly a full-service, high-quality, auto shop. I have recommended this shop to my family and friends in the area and I would certainly visit them again if needed in the future.

Christopher, Thank you so much for those kind words. It was a pleasure having you and your 2007 Honda Civic in last week. I know it is stressful when you travel away from home and you have car trouble. You have to good by your gut on whether to go to a particular shop or not. And reviews like the one you read that brought you to us and yours help in making the decision that much easier. We try and accomandate all customers but traveling customers are a priority and we try to get them in right away and back on the road as quickly as possible to relieve that stress. After 30 years in business we have great customers that are understanding and allow us to move our schedule when a traveler is stranded. Christopher We appreciate the trust and confidence you had in our team and that you have already told your family living here about us welcome to our CARS family. Glad you had a safe and uneventful trip back home. Thank you again!

- Complete Automotive Repair Specialists, LLC
5
Complete Automotive Repair Specialists, LLC

I got a flat tire around 3 pm (they close at 5), and didn't have a quality spare on hand. I was towed to John's shop on about 30 minute's notice, and they were able to grab new tires for me, get them on my car, get them aligned, and have me out the door to make a 6 pm appt. I wish that this place wasn't all the way out in Cromwell; it's hard to find a good, honest shop with great customer service and management.

Thank you Michael, we love what we do here and know that sometimes our customers time is more important than ours or our desire to close up shop at the end of the day. You take great care of your 2011 Ford Escape. It was a pleasure sending sometime with you while the guys did your tires and alignment. We wish you were closer too. Good luck and listen to your girl freind there are shops like us in every town.

- Complete Automotive Repair Specialists, LLC
5
Complete Automotive Repair Specialists, LLC

John is always a pleasure to work with. Much more of a personable feel at CARS, as opposed to the dealership. John is my go to guy for any automotive need. I would recommend CARS to family and friends 10 out of 10 times. He got my driveshaft replaced in a very timely manner to get me back on the road in no time.

Thank you Kyle! Truly appreciate it. I know that you said that it was important that we use the best parts because you travel with your son in the 2012 VW Touareg and don’t want to worry. We will always use the best parts with the best warranty. Almost every OE part or OE grade parts we source and use has a great warranty usually for a longer period than the dealers offer. We know that your vehicle is important to you and one of the most costly on the budget. So we will work with suppliers to stay within a range that works for you and your budget. Without compromising on the quality of the part. And don’t forget that we also have the rewards points that earns you money towards future repairs.

- Complete Automotive Repair Specialists, LLC
5
Complete Automotive Repair Specialists, LLC

First off, I would like to say that John and Debbie were extremely accommodating. I was able to get an immediate appointment, and the work was done that day so I didn't have to worry about finding an alternate means of transportation. I knew there were other issues with my car unrelated to the problem I brought it in for, and John clearly explained them to me without being pushy about getting these repairs done. I ended up having all problems taken care of, and I didn't have to spend the day waiting at the garage. Debbie gave me a ride home and picked me up as soon as my car was ready. This is A+ service I have never experienced at any other auto repair shop. On top of all of this, they also offer a 10% discount for all veterans, which was a nice surprise. I will continue to use CARS for any future vehicle issues I have, and I highly recommend them to anyone looking for a trustworthy and efficient repair shop.

Derek, thank you so much for those kind words and welcome to the C.A.R.S. Family. It was a pleasure taking care of your 2010 Honda Accord. I know it is hard for customers to give up what may be their only mode of transportation that’s why we provide our shuttle service as well as a loaner vehicle program. Work tirelessly to get the job done right the first time and by the same day. Trainer our staff that everyone of our customers vehicle are a high priority to the customer and that every vehicle is looked over, every time, for it’s safety and reliability above and beyond what the appointment was for, present those findings to our customers with a plan on what is needed now and what can be planned for. And thank you for mentioning the discount. We know that the fine young men and women of the armed services have made a huge commitment when they enter into our military branches and some have paid the ultimate price and because of that commitment we feel that it is only right we thank all of you and show our appreciation to each and everyone of you that have served or are still serving in our military. And 10% off all service is the least we can do. So I thank you for your service and look forward to seeing you again.

- Complete Automotive Repair Specialists, LLC